Site Reliability Engineer - R1258

Net Ops · Sunnyvale, California
Department Net Ops
Employment Type Regular Full-Time

Site Reliability Engineer


Company Overview: Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind though our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.


Every day, we strive to uphold our brand values:

We care that everyone loves their Ooma experience.

We think big to innovate and revolutionize markets.

We create smarter solutions that uniquely deliver both superior experiences and superior value.

We embrace diversity of thought to make the best decisions.

We respect that problems are best solved by fact-based discussions and positive intent.

We choose to be a force for good in the world.


Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Ooma creates powerful connected experiences for businesses and consumers, delivered from its smart cloud-based SaaS platform. For businesses of all sizes, Ooma provides advanced voice and collaboration features that are flexible and scalable. For consumers, Ooma provides PureVoice HD voice quality, advanced functionality, and integration with their mobile devices. Ooma’s groundbreaking smart security solution delivers a full range of wireless security sensors and an intelligent video camera that make it easy for anyone to protect their home or business. Learn more at


About the role:


SREs that are innovators who are knowledgeable about the latest technologies and trends. We use a range of tools and technologies to ensure our entire technology portfolio is highly available and delivers an amazing experience for all Ooma customers.


This role is part of an effort to become an international team of SREs to meet the demands of our worldwide customers. Come be a part of this transformation.

If you are an SRE, systems administrator, an operations engineer, a Devops engineer or an IT professional with a passion for a challenging and rewarding position in a team of engineers who are driven by operational excellence, then we would like to talk to you.


Preferred candidates will have the following:

  • Production (7x24) support experience in a large environment as: Site Reliability Engineer, DevOps Engineer, Senior Linux System Administration
  • Software development experience: Python, Ruby, Bash
  • Configuration management experience (of a large environment): Chef, Ansible, etc.
  • Containerization/Orchestration experience: Kubernetes, Docker
  • Knowledge of monitoring best practices using: ELK stack, Prometheus, Nagios, or Grafana
  • Experience with cloud platforms, such as: AWS, GCP, or other
  • Bachelor's degree in Engineering/Computer Science or equivalent experience
  • Minimum of seven years’ experience in Information Technology

Nice to haves:

  • Additional experience with DevOps tools, like: JIRA, Git, Jenkins, Bamboo
  • DB Experience++
  • VoIP Experience

Professional Traits (individual):

  • Strong team player who thrives in a fast-paced, dynamic environment
  • Ability to learn new technologies quickly
  • Be a self-starter for your projects and own the outcome
  • Strong empathy in customer experience (the consumers of your work)
  • Ability to lead meetings and drive communication cross-functionally
  • Solid troubleshooting skills, with the drive and ability to implement the solution
  • Possess maturity in judgment for upward communication and escalation


Remote opportunity available for the right candidate


  • Full Medical/Dental/Vision benefits
  • RRSP Match
  • Paid time off (PTO)
  • Paid Holidays

**We are an equal opportunity employer and value diversity in our company.**

Thank You

Your application was submitted successfully.

  • Location
    Sunnyvale, California
  • Department
    Net Ops
  • Employment Type
    Regular Full-Time